I wanted to improve my Membership experience by "gamifying" the onboarding and engagement. Before Devin, I was manually tracking member engagement activities. Devin created a masterful Airtable database, customized emails, and Zaps, in addition to a brilliant clear process map. But more importantly, after we'd built the solution, Devin found an alternative solution, even though that was out of scope. It was an exceptional client experience!
I immediately aligned with Devin's strategic planning and mapping process. Walking through the offer, the client experience, and internal needs helped me get clear on how my business will operate.
She built it out with an incredible process and guided me through it. I feel confident and ready to go, excited to test it with my next client. Thanks so much for your time, dedication, and questions, Devin. You made sure to understand what I offer so we built something that serves my clients.
Working with Devin went far beyond shoring up my process—it revealed the depth and value of my services with tangible data points. Devin was patient and comprehensive, giving me the prompts I needed to map every detail of my offering. The result isn’t just a tool but a canvas I use for project planning, marketing, and client communications. I knew Devin was an all-star, but I’m amazed at how quickly this impacted my operations. And it’s just the beginning!
I’ve run my business solo for five years and pride myself on being incredibly organized. But I constantly felt like I was reinventing the wheel behind the scenes. I wasted precious mental energy tracking tasks instead of focusing on the real work. Devin changed that. She helped me get all the tasks living rent-free in my head onto paper, map them out in a way that revealed blind spots and pitfalls, and build the systems I (actually) needed to support my business.
Before working with Devin Lee, our team had some basic systems in place but often ran into roadblocks when onboarding clients and managing internal tasks. It can be unnerving to share operational challenges with someone outside your organization, but Devin approached every conversation with kindness, empathy, and creativity. She listened carefully and worked collaboratively to build a workflow that truly fits our team and helps us communicate more clearly with our clients.
